Horrible servicio, no cumplen lo que venden. No es recomendable contratar nada con ellos, ni el autobus ni el trenecitio ni excursiones

Tourist Service - Al servecia del turista

WOULD NOT RECOMMEND THIS TOUR TO MY WORST ENEMY!!!

Came off the cruise ship hoping to take a private tour from the pier, we were approached by Desire and Yahya. They offered us an 8 hour excursion in 2 private mini vans, to accomodate for our party of 12, which sounded great until we paid.... DESIRÉ, YAHYA, JAMEL, & DI(??) are by far the worst, uncaring and manipulative "tour guides"

"Two minutes, two minutes" they promised, but an hour later neither bus, car or van arrived. 40 minutes later, only one bus showed up.. In that time, we attempted to get our money back, as they were clearly wasting our time. They were incredibly rude, dismissive and AGGRESSIVE. Shouting at us to calm down, screaming vulgar and discrimnatory words at my 80 year old aunt in her face.

Finally after another half hour, the second van made an appearance only to be carrying 3 other passengers. Despite asking for 2 PRIVATE vans to seat 12 total, they insisted we would all fit in one.. LIES, LIES AND MORE LIES BY "TOURIST SERVICE" at the port of Catalania.

We had asked for a bottle of water to share between the 12 of us, as it was well over 27°C in the scorching sun. Jamel, one of the scammers then grabbed the bottle out of our hands yelling at us to give him money for the bottle. When I said that a €5 bottle was plenty to exchange for our wasted time, he proceeded to pour the water on the floor whilst swearing at us.. Incredibly unprofessional.

Now the BEST part of the experience; when I took out my phone to take pictures of the scammers, they immediately grabbed my arm trying to get hold of my phone. I yanked away only to be held down by 4 of their colleagues while three others shouted and spat in my face. A tourist on a nearby bus ran over in fear of my safety.. (if you are reading this, thank you).

I spoke calmly when trying to explain that spending an hour and a half promising taxis, taking €500 and refusing to give it back was unacceptable. Only to be harrased and physically hurt. Luckily I got away with a sore arm, some minor bruising and a deaf ear.

In all my years of traveling, I have NEVER experienced anything like this, EVER. My family and I are absolutely appalled by their behaviour and lack of remorse. Clearly money is more important than anything.

35€ per andare all'Etna gli avrei speso per una mangiata e ne sarei stato soddisfatto. Lingue estere livello asilo, punto di arrivo parcheggio pubblico raggiungibile con qualunque auto o bus o mezzo. Bus fatiscente, audio funzionante solo in alcuni posti, auricolari non funzionanti, spiegazioni inesatte e alcune storicamente inattendibili. Leggere Wikipedia farebbe bene anche a loro. Per tutti quelli che leggono questa recensione, andare altrove. Punto di rilascio diverso da quello di partenza. Il conducente si ferma a parlare con chiunque, in alcuni casi ha preso appuntamenti per la sera. Incredibile!!! Non è assolutamente compresa nessuna visita all'Etna. Non so chi abbia dato queste 3 stelle ma onestamente se ve ne fossero di negative ne metterei almeno 5 su 5