Dicono che è inaffidabile io non ci sono stato

Ottimo.Una cortesia e gentilezza unica.

Buono

Ottimo in tutto. Personale gentile e sempre disponibile, in grado ogni volta di soddisfare le esigenze. Consigliato

Ho trovato subito il mezzo.ne hanno molti a disposizione....peccato che ho dimenticato una giacca di pelle sopra ...ma quella non mi é stata riconsegnata nonostante avessero i contatti.....mi hanno delusa

Alcune mancate spiegazioni e un "giochino" in fattura condizionano il mio giudizio

La atención deja mucho que desear.. mucha demora .

I was worried with all the negative reviews. They got to me very quickly, had my car for my reservation just outside and I was out of there in about 5mins. They gave me my insurance options but were not pushy to sell me anything. Great experience!!!

Efficient and quick

Extremely rude. No customer service etiquette

Personale gentile e professionale. Ottimo servizio. Assolutamente da consigliare.

Really easy to deal with. Got a free upgrade. Great car.

Professionali

Ottimo

Sehr schlechte Service. Bekamen wir keine Auto, obwohl unsere Auto nicht bremsen konnte..

Ho trovato pochi noleggi così seri e disponibili come la sede di La Spezia, fortemente consigliato

Poor experience. Poor vehicle in poor condition and on top of it all I get bilked for 'damage' that I caused to a car that was definitely made up. Shame on me for not documenting the flaws of the car but have been renting for 10+ years and never had issues previously. C'est la vie. Also very poor customer service on phone and online. Ignored my requests, had to escalate through my credit card.

Had to take a bus from the La Spezia Centrale train station to pick up car. Was told Bus lines S or L from train station but I ended up taking 92 which is about 3 or 4 blocks from Europcar. Got there at about 9.15 on a Monday morning and we were only ones so it was a fast process. We got the basic coverage just to be safe as we weren’t sure if credit card covered in Italy. They drove the car up front to busy street and we were given basic instructions on operating the car while backed up traffic was overtaking us on the one lane road. We jumped in and drive off to our adventure in no time so pick up process was pretty smooth. Only advice is to take the time to walk around the car to check for dings on the car which we did not do as it was busy street and just wanted to drive off. We found a huge dent after we left which we were not responsible for and it was not marked up on the rental agreement. Glad we had the coverage regardless. Car was in good enough condition and we drove most of Tuscany using Google Maps GPS which worked on my T-Mobile free international data plan. We did the early car drop off in Florence airport with no incidents.

El coche olía mal

Alles gut geklappt. Wir konnten das Auto auch nach 18 Uhr abgeben. Hat nichts extra gekostet

Barbara was great!

Noleggio ottimo senza problemi

Ottima posizione

Great communication with staff (in english) rented car with hassle free..recommend to everyone..!!!

Voiture pas disponible, il a fallu attendre 1h. La voiture arrive, elle est salle et avec le réservoir à moitié vide.

Muy mal servicio y mala educación. Me alquilaron un Fiat 500 y cuando iba de camino a mi destino nos dimos cuenta que el aire acondicionado no funcionaba (con un calor de 31 de julio). Al estar en un crucero con el tiempo limitado no nos daba tiempo a regresar a que nos dieran otro vehículo. Al comunicar la situación nos dijeron con muy malos modales que dada la circunstancia, ellos no podían hacer nada y que contactaramos a servicio al cliente. Servicio al cliente no nos dio ninguna compensación o solución por no haber recibido el servicio contratado. No los recomiendo.

Alessio della vostra sede di La Spezia è stato impeccabile, personale gentile, la macchina l'ho trovata molto pulita. Grazie per averci permesso di tenere la macchina un giorno in più

There only have small cars

Hint, the Rome office is on the top level of a car park. And you need to be a good driver to navigate a very tight 6 or 7 levels. Big hint of you are in a van, park it on the level below the office and then walk up.

Aucun effort, pas de ponctualite

Pratico,prezzi nella media,buon servizio

Serissimi

Ottimo. Servizio buono. Consigliato

I was worried having read these reviews but had a great experience picking up a car from the two ladies working here. Was served right away and not pressured to buy any extras. Both women were polite and helpful - gave me directions out of the city etc. The car was great, an upgrade from what we ordered. Dropped the car back at Milan without issue. Recommended! Thank you

Scadentissimo dicono che ti richiamano e non lo fanno per ben due giorni di seguito! Ed ora sono senza auto , inoltre hanno poche auto rispetto alle loro aspettative

Rude, impolite and generally not nice. This is from multiple experiences as a customer and also watching other customers being served.