Tripadvisor Reviewer: We stayed here with 33 students, unfortunately the landlady marred an otherwise lovely ski trip! ||In fairness, the facilities were good; there were tables in reception for coffee, a common room and clean en-suite bedrooms. ||The downside was the landlady. She started shouting almost as soon as we walked in and didn't stop for our entire stay. I would class her as one of the rudest individuals I have ever had the displeasure to meet.||Firstly, there was too much noise as 37 people carried bags in and up the stairs. The students weren't shouting or being unreasonable, just dragging cases upstairs.||After this some boys spilled biscuits, asked for a broom to clear their own mess up and were screamed at. The landlady proceeded to tell the boys that "this is not normal in Italy" before shouting at two members of staff. The boys had made a mistake, apologised and were trying to rectify it - what was wrong with that? ||After this students were told off for opening a window. The temperature in the rooms was set to 25 degrees and the rooms were like saunas, deeply unpleasant for any length of time! As we couldn't adjust the heating in the rooms I'm not sure what else the students should have done? I wouldn't have minded the landlady having a quiet word with a member of staff, but just like the biscuits she screamed at students then barrelled over to staff to scream some more. It was definitely an interesting approach to customer service! ||As the week went on there were many other minor things which could have easily been dealt with if she was polite or reasonable - but she chose to scream and shout, alienating the teachers on the trip. The evening meal was pork every night and vegetarians were served a block of cheese with potatoes twice (photo below), despite the hotel having their dietary requirements in advance - totally unacceptable. If you have dietary requirements I would suggest you avoid this hotel/restaurant like the plague!! ||We paid extra for a pizza night as the restaurant has a good reputation. As hotel guests our experience was inferior to an external group who came in an hour later. Asking for anything other than margarita pizza seemed to be a huge inconvenience and we given mushroom pizza or ham pizza instead. The group after us were given options like pepperoni which are much more suitable for a school group! Some pizza was not eaten by students and the staff were shouted at again - apparently it is very rude not to eat large quantities of mushroom pizza.||Take notice of this and the several other reviews on here which mention her rudeness before you book - people have not been exaggerating!

Sandro Castelli: prezzo eccezzionale basso e dire poco e soprattutto ammetto anche la grande cordialità nell'aiutare nella scekta